Clickshare CX-30

This product comes with a standard manufacturer warranty period of 12 months (1 year). If you wish to extend the warranty period, you can increase the warranty period to 60 months (5 years), upon registering the product via SmartCare with Barco. Barco has a manufacturer DOA (Dead on Arrival) policy, which is 14 days or 150 hours runtime. Barco may opt to exchange the unit with a functional equivalent, using a next day business economy shipment. If a repair or replacement is not commercially reasonable, Barco may opt to credit or refund the amount paid to Barco for the defective product. The 1 year (12 months) standard warranty period starts at the point of activation or at 9 months after the shipment, whichever is sooner. Activation of the product is done by connecting the device to the internet and connecting the auto-update servers when starting up the unit for the first use. Details on the location and network requirements to reach these servers can be found in the Clickshare Network Deployment Guide. To proceed with a warranty claim or return, we will require the following information: - Product Model Number - Serial Number - Details of the Fault Please contact us via the “Contact Us” page for any warranty related queries. We are more than happy to help! What is not covered? The warranty does not apply to consumables (lamps, liquids, filters, reflectors, fans, pumps, batteries, hard disks, etc…) unless explicitly stated otherwise. This warranty does not cover defects resulting from improper or unreasonable use or maintenance, failure to follow operating instructions as mentioned in the technical documentation. This warranty does not cover defects resulting from accident, unauthorised alteration or modification of the original condition, or product being connected to or used in combination with other equipment, products or systems (hardware and/or software) not compatible with the product or not respecting the installation requirements as defined in the installation manual or user manual (such as high temperatures, humidity, dust, power surges, or incorrect voltage supply…). This warranty does not cover cosmetic damages (scratches, dents, cracks, etc…), which have not been claimed within 8 days of the delivery of the goods. In no event shall Barco be liable for any defects, failures, loss of or damage caused by or resulting from wear and tear, any external cause or event out of Barco’s control, use or operation of the product prior to acceptance, any act or negligence of customer or any third party, or any phenomena inherent to the technology used such as image retention, burn-in, vibrations, etc… The warranty is void if serial numbers, warning labels or original seals are removed, changed or tampered with.